Refund policy

Last Updated: September 10, 2026

Thank you for shopping with NestraVale Home. We are committed to providing clear, reliable, and transparent shipping information for every order.

This Shipping Policy applies to purchases made through nestravale.com, operated by:

NEST & THREAD LLC
235 S National Ave
Springfield, MO 65802-3418
United States

Email: support@nestravale.com

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

We do not currently offer international shipping. If an address is not eligible for delivery, this will be indicated during checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Order processing may include:

Payment and order verification
Product preparation
Packaging
Shipment arrangement

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from delivery time.

3. Estimated Delivery Time

After an order has been processed and shipped, estimated delivery normally takes 3–7 business days.

The total estimated time from placing an order to receiving it is therefore approximately 4–10 business days.

Delivery dates are estimates and are not guaranteed. Delays may occur because of:

Carrier disruptions
Severe weather
Holidays
High-volume shipping periods
Incorrect or incomplete delivery information
Circumstances outside our reasonable control

4. Shipping Carriers

Orders may be delivered by:

USPS
UPS
FedEx
DHL

The carrier is selected according to the delivery address, package size, service availability, and other fulfillment requirements.

Customers cannot always select a specific carrier.

5. Shipping Cost

Free standard shipping is available on all eligible U.S. orders.

There is no minimum purchase requirement for standard shipping.

Available shipping methods and estimated delivery information will be displayed during checkout before the order is submitted.

6. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout after the order has shipped.

Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation email.

If tracking information has not updated after this period, contact us at support@nestravale.com.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

Recipient’s full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

If you discover an address error, contact us as soon as possible at support@nestravale.com.

We will try to update the address if the order has not entered fulfillment, but address changes cannot be guaranteed after an order has been processed or shipped.

NestraVale Home is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer.

8. Delayed Packages

If your package is delayed beyond the estimated delivery period, please check the tracking information first.

If you still need assistance, contact us at support@nestravale.com and provide:

Your order number
The recipient’s name
The tracking number, if available
A description of the issue

We will review the shipment information and work with the carrier when appropriate.

9. Lost Packages

If tracking indicates that a package may be lost, please contact us at support@nestravale.com.

We will investigate the shipment with the carrier and provide an appropriate resolution based on the outcome. The resolution may include a replacement shipment or refund where applicable.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members, neighbors, or building staff.
Allow one additional business day, as some carriers mark packages as delivered shortly before actual delivery.
Contact us if the package is still missing.

10. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect product, or is missing an item, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product and packaging
Details of any missing or incorrect items

After reviewing the request, we may provide an appropriate resolution, including:

Replacement
Exchange
Refund

Do not discard the product or original packaging until we have completed our review.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@nestravale.com.

Changes and cancellations are only possible before the order enters processing or fulfillment. We cannot guarantee that a request can be completed after an order has been submitted.

Once an order has shipped, it cannot be cancelled. After delivery, eligible products may be returned according to our Return & Refund Policy.

12. Returned-to-Sender Packages

A package may be returned to us because of:

An incorrect or incomplete address
Delivery refusal
Failed delivery attempts
Failure to collect the package
Other carrier-related delivery issues

If a package is returned to us, contact support@nestravale.com. We will review the order and explain the available reshipment or refund options.

Additional shipping charges may apply when a package must be resent because of incorrect information supplied by the customer. No additional charge will apply when the return is caused by an error by NestraVale Home or the carrier.

13. Contact Us

If you have questions about shipping, tracking, or delivery, please contact:

NestraVale Home
Operated by NEST & THREAD LLC

Email: support@nestravale.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Response Time: Usually within 1–2 business days

Business Address:
NEST & THREAD LLC
235 S National Ave
Springfield, MO 65802-3418
United States